Shut it Down.
March 15th, 2020, was a scary day for many but especially businesses which were forced to close their doors. No one can be prepared for what businesses went through that day. The 101 leadership team met that night, shared a bourbon, and got to work on a plan to get through an economic shutdown in which doors would be shuttered for an indefinite amount of time. For a full-service restaurant doing less than 10% of total volume in take-out pre-pandemic, it was a gamble to remain open for take-out only. It was a gamble we determined we were willing to take if it kept a portion of our team intact.
Takeout
The menu was re-engineered to be lean, efficient, and takeout friendly. From there, it was decided that adapting and being flexible would be the way forward. One day at a time, no rock unturned, and no options off the table.
The first couple weeks of take-out only were a huge learning curve and changes were made daily. Owners Thad and Jess both worked shifts in the stores which allowed them to see first-hand where bottlenecks and problems occurred. After shifts, the team would review growth opportunities and problems and then brainstorm, plan and implement changes to systems and processes. Having a smooth, safe experience for guests and team members was the top priority and ultimately helped to grow the carryout business.
Best Team Ever.
During these months of dining room closure, each 101 store team and the communities they serve showed up for us in so many ways. The commitment, loyalty and perseverance of the 101 team was amazing. Front of house managers became prep cooks, and chefs were running food out to cars. Whatever it took to serve our guests is what they did day in and day out without complaint. Our guests also supported 101 and our team members so well. They adapted to new processes with grace and they showed such generosity; it was heartwarming during such a stressful time and certainly brought tears more than once.
Open for Business.
Our dining rooms reopened to the public the day after Memorial Day last year with many restrictions. Tables were removed, screens put in place, social distancing, masks – the list goes on and on. But, this year after Memorial Day, we get to re-open entirely! June 2nd, masks will be optional for vaccinated team members and guests, dividers will be removed and tables brought out of storage back to the stores!
Happy Hour.
To mark the occasion, we are adding a new Happy Hour available in the entire restaurant now! Guests can enjoy $4 off growlers, $3 off draft beer, $2 off wine and $1 off liquor Monday through Friday, 3pm – 6pm. *Ohio only.